Registration   Log In
+88 01721 129483 plexus.graphics

FAQ

Are my images secured with you?

Yes, absolutely. All our personnel are signed on a non-disclosure bond. Your images won’t be out of office in any situation. Our equipments are also protected by firewall for both inbound and outbound security and we have the latest anti-virus protection in all computers.

Can I apply for a free trial?

Yes you can apply two images as free trial to check the quality of our work. If you have many images to process then before you confirm the order you can check the quality by having one or two image done. Also don’t forget that we offer risk free services- have your job done first, check the quality, and then you pay.

Can I apply for test work?

Yes! To allow you judge our quality, we offer FREE TRIAL work for up to two image. To apply for free trial, you need to sign up and log in to your account. Upload your images and fill out the simple “Apply for Free Trial” form. In most cases we get back to you with the completed trial image within 12 hours.

Can I get a quote for my images?

Yes absolutely! Use the “Request for Quotation” form to send your images and instruction. We will get back to you within a hour with your quotation.

Can I pay weekly or monthly?

Yes, you can. Those of our customers, who need our service regularly, are welcome to pay weekly or even monthly. Every time you place order, we add a new item to the invoice with all the details (date, batch number, quantity, job description and price). So that you know exactly how many image we processed and all the relevant information before you pay.

Do you have any minimum order requirement?

No, you can send any quantity of image. No matter if it is only 10, 5, 2 or even 1 image. We always appreciate your business and try to provide as best and flexible service as possible.

How can we guarantee your work?

All our in house DTP professionals are highly trained in the kind of work they will be doing for you. With several years of experience and customer care, Outsource Experts’ professionals guarantee the excellent quality of their job. We check all work up to three times before sending it to you and we do everything we can to build a long term trusting relationship with you, our valuable client.

How do I place an order?

It’s Simple! If it is the first time for you, create an account (it will take maximum 2 minutes). Log in to your account, upload your images, place order by filling out the simple “Place an order” form. That’s it.

How do I send and receive my images?

It couldn’t be simpler. We accept three types of file transfer method. •Our online uploaded. It allows you to upload, download, re-size, rename, move, delete folder or files etc. You get access on it by logging into your account. •FTP account. Send a request for an FTP account and we will create it for you within an hour. You can also use your own FTP account. In such case simply let us know your login details and we will collect your images automatically. •Email. You can also send your images by email if it is only a few and within your email attachment allowance limit (usually 10MB).

How do you accept payment?

We accept payment via PayPal. You can pay with your PayPal account, MasterCard, Maestro, Visa, Visa Electron, American Express, Solo or Direct Debit. You can also transfer money to our UK bank account. For UK customers a cheque maybe sent to our UK office.

How do you guarantee low cost services?

We take the maximum advantage of low labor cost region Dhaka, Bangladesh where we consist a group of highly skilled DTP professionals who are very fast in the services we render while still maintaining the top quality output.

Is your FTP server secure enough?

Yes, absolutely. We create individual FTP account for each client with different username and password. Only you and we can access to your FTP account.

What are your turnaround times?

Well, turnaround time depends on the volume of picture and the complexity level. However, we deliver most jobs in 1-24 hours. You can expect to get delivered up to 500 images (medium complexity) within 24 hours. If you send for example 50 images, you can expect them to be back in 6 to 12 hours. If it is 5, 10 or 20 photos, we may deliver within an hour or two.

What are your working hours?

Our offshore production office works 24/7 and 365 days a year.

What file type can I send you?

We accept any type of file. It could be JPG, TIFF, PSD or EPS. However, to save your uploading time as well as ours, we recommend that you send JPG file if it is ok with your end requirement, but of course this is entirely up to you.

What format will the completed files be?

It depends on your requirement. We provide any kind of format you ask. If you need clipping path only then JPG with clipping path is fine. But if you send us TIFF or any other format, we return you the same format unless you ask us to change. If you need masking service, we may send you PNG file with transparent background or PSD file with a layer mask or a second layer with transparent background. If you have any special requirement, simply let us know and we will be more than happy to help.

What happens if I am not happy with any completed image(s)?

Your images are handled with highly qualified DTP professionals and we do not expect this to happen. However, in the unfortunate event, just send us an email describing the problem and your requirement. We will redo that image(s) for you with high level of priority at no extra cost.

What is the maximum file size I can upload?

We use the server with unlimited disc space and your account or FTP is set to unlimited as well. So you can upload any amount of file/ file size you want. However, if you use our online uploader to send your images, you can still upload any amount of file at once but each file size should be below than 64 MB.

What is your working time?

Any time, any day; we are here for you 24 hours a day, 7 days a week and 365 days a year. Try us!

Will you put a white background into my images if I need?

Yes, and at no extra cost. Simply let us know that you want the background to be white. We will then draw clipping path first then make the background white and send you back.

Will you use my images for commercial purposes?

Absolutely not in any situation.